FAQs

Placing an order
All prices are quoted in US Dollars.
 
What will you do with my personal information?
Please be assured that your personal information is kept private and confidential and at no point will we disclose your information. Please feel free to check out our privacy policy here.

How can I use a coupon?
Discount codes must be entered upon purchasing your items. Unfortunately we cannot refund if you do not enter it in. You are more than welcome to use the code on your next purchase. 

Can I speak to a real person about an order / customization requests?
Absolutely. Please email us at customerservice@mybaresandals.com

Can I include a gift message with my order?

Sure! Just leave a personal message in the additional comments section as you are checking out and we will include a personalized hand written card with the order.

 

Does my order comes gift wrapped?

All orders from Bare Sandals are individually gift wrapped, shipped with a personalized message upon request. 

 

Can I change my shipping address after my order has been dispatched?

You can change your shipping address by contacting us at customerservice@mybaresandals.com. Be sure to include your order number within the body of the email. 

 

How will I know you received my order and when will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. The payment is deducted at the time of the order.

 

How long will I have to wait for my order to arrive?

It takes anywhere from 5 - 7 business days to process all orders. Shipment will be made as soon as your order is processed. You will be notified via e-mail when your order ships. You will be given a tracking number along with the confirmation e-mail.

 

I have small children, should I buy them sandals?

Please be advised that all of our products are made with very small materials and any rough handling may damage the sandals. In addition, be advised that children under the age of 12 are not encouraged to be wearing Bare Sandals. The sandals may break and the beads may be swallowed, providing a choking hazard for small children. In case of such situation, Bare Sandals is not responsible for any personal damages.  
What if my package is lost?
Please be sure to track your package. In case of questions, please contact your local post office with inquiries. Bare Sandals is not responsible for any lost packages due to postal services.
Can I return or exchange the sandals? 
Sure. Please fill contact us at customerservice@mybaresandals.com within 15 days of the receipt of your sandals. 
Bare Sandals is not responsible for any postage costs associated with the return of the product. You will receive your refund within 3 business days from the day we receive the sandals back in our warehouse. 
I live in a different country, can I still buy the sandals?
Absolutely. We ship worldwide.
I need help with sizing. I am not sure which size to get. 
Please feel free to refer to the following size chart to aid you in your selection of Bare Sandals:

AUS

5

6

7

8

9

10

11

USA

5

6

7

8

9

10

11

UK

2

3

4

5

6

7

8

EUROPE

36

37

38

39

40

41

42

Bare Sandals

Small

Small

Medium

Medium

Large

Large

Large

Liability for lost or damaged goods

Orders are sent using a reliable postal service. If you are unable to provide a secure location for your order to be received, Bare Sandals is not liable to replace the lost order or provide a refund. If in the event your item is lost via the postal service, and you have not paid for shipping with insurance, we are not liable for the package and will not be obligated to give you a refund. 

 

Return Address:
Bare Sandals 
200a Whitehead Road
Suite 215
Hamilton NJ 08619
Please contact us for further assistance at customerservice@bare-sandals.com